Privacy Policy

1. Introduction

Willow AI ("we," "our," or "us") provides technical operations services for clinics, private schools, and other operations-led businesses in the UAE. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us through our enquiry forms. Please read it carefully.

2. Information We Collect

2.1 Information You Provide

When you submit an enquiry or contact form, or otherwise reach out to us, we may collect:

• Contact information (your name and WhatsApp number)
• Your clinic name
• Any details you include in your message
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited and how you use the site
• Cookies and similar analytics technologies

3. How We Use Your Information

• To respond to your enquiry and discuss our services for your clinic
• To follow up on your request and arrange next steps
• To improve our website and understand how visitors use it
• To send you relevant information about our services (with your consent)
• To comply with our legal obligations

4. How We Handle Your Data in Engagements

• Any information you share with us through the website is used only to respond to your enquiry and, if you engage us, to deliver the agreed services
• We do not sell your personal information to third parties
• We do not use your personal information to train third-party AI models
• We apply access controls and safeguards to protect the information we handle

5. Information Sharing

• Service Providers: With trusted third parties who assist us in operating our services
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

7. Data Retention

We retain your information only as long as necessary to respond to your enquiry, deliver our services, and meet legal or accounting requirements. Enquiry data is typically retained for up to 24 months, after which it is deleted or anonymised.

8. Your Rights

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at info@willow-ai.net.

9. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website and to improve it. You can control or disable cookies through your browser settings.

10. Children's Privacy

Our website and services are intended for clinic owners, school owners, and business decision-makers, not children. We do not knowingly collect personal information from individuals under the age of 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us