Solution demo

How it works, shown with an invented clinic and invented patients. No results are claimed.

One patient link to your clinic, whatever system you use

Patients book, get reminders, "your results are ready" notices and visit updates on WhatsApp or a simple web link, while a connector keeps everything in sync with the system your clinic already uses.

Service
  • Clinic systems integration
  • Custom AI solutions, automations and agents
For
  • Medical centres
  • Dental clinics
  • Physio, labs and allied care

The problem

Most clinics already have a records or booking system. What patients get from it is usually a phone call, an SMS they cannot answer, or an app they never download.

Changing the system is expensive and risky. Waiting for the provider to add a patient feature can take years, and then every competitor gets the same feature.

Clinics do not all run the same system, so a patient tool has to work with whatever each clinic already has.

What we build

  • One patient link for your clinic, on WhatsApp and as a web page that opens on any phone, in Arabic and English. No app to download.
  • Booking and rebooking from your real free slots.
  • Reminders, "your results are ready" notices (the result itself stays in your system or is shared by your doctor) and visit updates such as "the doctor is running 20 minutes late".
  • A connector between the link and your clinic's system, built for the access your system offers.
  • Your clinic keeps its current system. Nothing to migrate.

How it works

  1. 1

    We check how your system can be reached

    We look at what your records or booking system allows: an API, a read-only database view, a scheduled export, or no access at all.

  2. 2

    We build the connector for that route

    API: live reads and writes. Database view: live free slots and visit status. Scheduled export: updates every few minutes or hours. No access: a manual bridge where staff confirm each booking with one click.

  3. 3

    You approve the messages

    You approve every message template and when it is sent. Clinical content, such as results, is never written by AI.

  4. 4

    Patients use one link

    Patients book, confirm, rebook and get updates in the chat or on the web page. Every action lands in your system.

  5. 5

    We watch the connection

    If your system changes or the connection fails, we are alerted, we fix it, and staff are told which bookings to check.

What it looks like

Example

Patients

  • WhatsApp
  • Web link (any phone)

Willow connector

Bookings · reminders · results-ready notices · visit updates

Connects through

  • APIlive reads and writes
  • Database viewread-only, live
  • Scheduled exportevery few minutes or hours
  • Manual bridgestaff confirm with one click

Your clinic's current system

  • Records (EMR)
  • Booking
  • Stays as it is
Example: how one patient link connects to the system a clinic already uses.

What you would measure

This is a demo, so no results are claimed. In your clinic, these are the numbers we would track with you:

  • Share of bookings made through the link versus by phone
  • Calls to reception about bookings and results
  • Visits confirmed before the day
  • Time from "results ready" to the follow-up booking
  • Bookings that needed a manual fix

Rules it follows

  • Patient data stays in your clinic's systems. The connector passes messages and bookings through; it is not a second patient database.
  • Built to follow UAE health-data rules; where it is hosted is checked before the first build.
  • DHA AI policy: if AI answers in the chat, patients are told, and a person can take over at any time.
  • Results and clinical content come from your doctors, never from AI.
  • Nothing is sent without the clinic's approval: every template and schedule is approved first.

Could this work for your clinic?

Tell us on WhatsApp how your clinic works today. We will tell you plainly whether this fits, and what the first step would be.

Ask us on WhatsApp

Not happy after the first month? We refund everything you paid us.

More case studies

All case studies
Solution demo

A WhatsApp assistant that answers patients, books visits and sends reminders

An AI assistant on the clinic's WhatsApp answers enquiries day and night in Arabic and English, books into your system, sends reminders and recalls, and hands anything clinical to your team.

  • Custom AI solutions, automations and agents
  • Dental clinics
  • Aesthetic & dermatology clinics
  • Medical centres
Read the case study
Illustrative analysis

What AI finds in 12 months of clinic data

We ran an AI analysis on 12 months of sample data from an invented two-branch clinic. Here is what came out, and what a medical director would do with each finding.

  • Clinic data analysis
  • Medical centres
  • Aesthetic & dermatology clinics
  • Clinic groups
Read the case study
Example scenario

A part-time CTO for a growing clinic group: the first 90 days

An invented four-branch clinic group gets a part-time CTO. The first 90 days: audit, roadmap, vendor and build decisions, compliance checks, AI opportunities and the team.

  • Fractional CTO
  • Technical consultation
  • Clinic groups (multi-branch)
Read the case study